This issue of the Bulletin introduces the reader to the Latin American Metro and Subway Association (ALAMYS), which throughout its 15-year history has supported a variety of initiatives aimed at improving the quality of services provided by urban mass transit railway systems.At its most recent general assembly, held in Madrid, Spain, in December 2000, ALAMYS set up several technical committees to improve its operational efficiency so that it can progress as an organization and achieve its goals.This article was written by Aurelio Rojo Garrido, arojo@mail.metromadrid.es, current secretary general of ALAMYS and operations manager of Metro de Madrid, S.A.