The evolution of call centres and the implications for service quality and workforce management in Mexico

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cepal.bibLevelSección o Parte de un Documento
cepal.callNumberLC/L.4177
cepal.docTypeCoediciones
cepal.jobNumberS1501357_en
cepal.physicalDescriptiondiagramas., gráficos.
cepal.regionalOfficeSantiago
cepal.sdg8
cepal.topicEngEMPLOYMENT
cepal.topicEngTRADE IN GOODS AND SERVICES
cepal.topicSpaCOMERCIO DE BIENES Y SERVICIOS
cepal.topicSpaEMPLEO
cepal.workareaEngINTERNATIONAL TRADE AND INTEGRATION
cepal.workareaEngPRODUCTION, PRODUCTIVITY AND MANAGEMENT
cepal.workareaSpaCOMERCIO INTERNACIONAL E INTEGRACIÓN
cepal.workareaSpaDESARROLLO PRODUCTIVO Y EMPRESARIAL
dc.contributor.authorHualde, Alfredo
dc.contributor.authorMicheli, Jordy
dc.coverage.spatialEngMEXICO
dc.coverage.spatialSpaMEXICO
dc.date.accessioned2018-01-17T12:05:57Z
dc.date.available2018-01-17T12:05:57Z
dc.date.issued2016
dc.formatTexto
dc.format.mimetypeapplication/pdf
dc.identifier.unSymbolLC/L.4177
dc.identifier.urihttps://hdl.handle.net/11362/43205
dc.language.isoeng
dc.physicalDescriptiondiagrs., grafs.
dc.relation.isPartOfInnovation and internationalization of Latin American services. Santiago: ECLAC, 2016. p. 177-194
dc.rights.coarDisponible
dc.subject.unbisEngTRADE IN SERVICES
dc.subject.unbisEngBUSINESS ENTERPRISES
dc.subject.unbisEngEMPLOYMENT
dc.subject.unbisEngPERSONNEL MANAGEMENT
dc.subject.unbisSpaCOMERCIO DE SERVICIOS
dc.subject.unbisSpaEMPRESAS COMERCIALES
dc.subject.unbisSpaEMPLEO
dc.subject.unbisSpaADMINISTRACION DE PERSONAL
dc.titleThe evolution of call centres and the implications for service quality and workforce management in Mexico
dc.type.coarcapítulo de libro
dspace.entity.typePublication
relation.isAuthorOfPublication7c431a31-fd07-4643-b13f-6a3789300259
relation.isAuthorOfPublication56c10bc7-e30d-4ec9-8bd7-923bb8c2ba17
relation.isAuthorOfPublication.latestForDiscovery7c431a31-fd07-4643-b13f-6a3789300259
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