The evolution of call centres and the implications for service quality and workforce management in Mexico
cepal.bibLevel | Sección o Parte de un Documento |
cepal.callNumber | LC/L.4177 |
cepal.docType | Coediciones |
cepal.jobNumber | S1501357_en |
cepal.physicalDescription | diagramas., gráficos. |
cepal.regionalOffice | Santiago |
cepal.sdg | 8 |
cepal.topicEng | EMPLOYMENT |
cepal.topicEng | TRADE IN GOODS AND SERVICES |
cepal.topicSpa | COMERCIO DE BIENES Y SERVICIOS |
cepal.topicSpa | EMPLEO |
cepal.workareaEng | INTERNATIONAL TRADE AND INTEGRATION |
cepal.workareaEng | PRODUCTION, PRODUCTIVITY AND MANAGEMENT |
cepal.workareaSpa | COMERCIO INTERNACIONAL E INTEGRACIÓN |
cepal.workareaSpa | DESARROLLO PRODUCTIVO Y EMPRESARIAL |
dc.contributor.author | Hualde, Alfredo |
dc.contributor.author | Micheli, Jordy |
dc.coverage.spatialEng | MEXICO |
dc.coverage.spatialSpa | MEXICO |
dc.date.accessioned | 2018-01-17T12:05:57Z |
dc.date.available | 2018-01-17T12:05:57Z |
dc.date.issued | 2016 |
dc.format | Texto |
dc.format.mimetype | application/pdf |
dc.identifier.unSymbol | LC/L.4177 |
dc.identifier.uri | https://hdl.handle.net/11362/43205 |
dc.language.iso | eng |
dc.physicalDescription | diagrs., grafs. |
dc.relation.isPartOf | Innovation and internationalization of Latin American services. Santiago: ECLAC, 2016. p. 177-194 |
dc.rights.coar | Disponible |
dc.subject.unbisEng | TRADE IN SERVICES |
dc.subject.unbisEng | BUSINESS ENTERPRISES |
dc.subject.unbisEng | EMPLOYMENT |
dc.subject.unbisEng | PERSONNEL MANAGEMENT |
dc.subject.unbisSpa | COMERCIO DE SERVICIOS |
dc.subject.unbisSpa | EMPRESAS COMERCIALES |
dc.subject.unbisSpa | EMPLEO |
dc.subject.unbisSpa | ADMINISTRACION DE PERSONAL |
dc.title | The evolution of call centres and the implications for service quality and workforce management in Mexico |
dc.type.coar | libro |
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- Nombre:
- S1501357_en.pdf
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- 13.98 MB
- Formato:
- Adobe Portable Document Format
- Descripción:
- Main document in English